Michael Tibes
Well-known member
As much as I like Apogee's sound quality, I'd stay clear of them because of their not so great reliability, unavailability of schematics and bad support for older units ('we don't have these old parts any more...')
This is the way I feel about my Metric Halos. I have a ULN-2 that I bought in 2004 and still in use, although not as much as my ULN-8s. They keep supporting them, although I don’t think any more ULN-2s will be made (due to chip availability).We had some MOTUs. They are fine. Sound good. Well made. I was impressed with their cast alu chassis, for instance.
The only reason we stopped using them, is because the local importer changed it's service. Before, we paid a resonable exchange rate for repairs. Sometimes we got a new one, usually the exchange was a repaired one. That suited our administration well. They always suspect some monkey-business if repairs are expensive. Of course, not if the price is fixed and known beforehand.
These days, they feel you should simply buy a new one. Out-of-warranty repairs are slow and fairly expensive.
We bought Behringer ADA8000s. Cheap and cheerful. And RME interfaces. We can usually fix what goes wrong with them in-house. Parts are available and reasonably priced. But, most important to us: drivers are updated frequently and even for very old gear. Frankly, RME is the only manufacturer I can think of that cares for old stuff. I used to hate RME. Until I was forced to use one and RTFM. It took a while, but I can't live without TotalMix and DigiCheck these days.
That’s a great price. Wish it made sense for me right now — unfortunately have to drop a bunch of money because of car troubles so this converter endeavor is currently on hold lol…I'm putting up for sale Metric Halo 2882. Going to list here on black market. Converters are stelar and it's rock solid adat stand-alone mode. It will be hard to find something in that good for that money
+1. I have purchased exactly one Apogee product, and it died at almost exactly the 1 year point. Then I received a laughably bad customer service email thread full of questions that are answered in the email thread above where he asked them- with screen captures marked up with circles. It took over a week to get an RMA#, and during that almost-two-weeks, he told me that he was being so thorough so as to not waste my time sending in a unit that didn't need to be sent in. He said an estimate for the repair was not available for my problem. When the repair came back, the charge was almost the cost of a new unit, and greater than the cost of a competitor that I should just bought in the first place.As much as I like Apogee's sound quality, I'd stay clear of them because of their not so great reliability, unavailability of schematics and bad support for older units ('we don't have these old parts any more...')
Really? I’ve been using the same 32 I/o 13 year old apogee symphony mk 1 with zero technical issues and it still works with the newest version of Mac OS and silicone and protools hdx. I had problems getting past apples new security updating to a new Mac and apogee’s support walked me through the code to get it recognized. That’s a legacy product supposedly not supported by tech support but they were happy to help. My experience with apogee is the opposite of yours.As much as I like Apogee's sound quality, I'd stay clear of them because of their not so great reliability, unavailability of schematics and bad support for older units ('we don't have these old parts any more...')
I am pretty sure we're talking about issues beyond what can be worked through over communication. Hardware issues.I had problems getting past apples new security updating to a new Mac and apogee’s support walked me through the code to get it recognized. That’s a legacy product supposedly not supported by tech support but they were happy to help. My experience with apogee is the opposite of yours.
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